App / Mobile
This policy explains exactly what personal data nrw play holds about you, how we use it, and what choices you have. Availability of our service depends on local law and eligible regions — and wherever you access your account, your data handling follows the same rules set out here.
We collect only the data needed to run your account and process transactions. When you register, we collect your name, contact details and identity verification documents as required for account opening. When you fund your account through Maya, InstaPay or Bank Transfer, transaction references and amounts are stored against your account record — not shared with unrelated third parties. We also collect device and session data (browser type, IP address, pages visited) to keep your account secure and to improve the service you see. Cookie data is handled separately; you can review and adjust your cookie preferences through the settings link in your account. We keep your personal data for as long as your account is active and for the period required by applicable regulations after closure. You can request a copy of the data we hold, ask us to correct inaccuracies or raise a deletion request by writing to our support team. Requests are reviewed and responded to within the timeframe allowed under applicable law. Access to this service depends on local law and is available only where permitted.
Maya transaction references are stored against your account wallet record solely for reconciliation and dispute resolution.
InstaPay transfer details are logged to let you trace payments through your own banking app and match them to your account history.
Bank Transfer records are retained in line with applicable financial regulation and are accessible to you on request.
This policy covers data processed through nrw play and the account you hold with us. It does not extend to third-party websites or services you may reach through links on our pages. Understanding the boundary helps you know who to contact when a question arises.
Data collected when you log in, update your profile or change your account settings falls fully within this policy. We process it to keep your account secure and accurate.
Payment data from Maya, InstaPay and Bank Transfer deposits and withdrawals is covered here. We process transaction data for reconciliation and to meet applicable regulatory requirements.
Browsing behaviour on nrw play — pages visited, session length, device type — is captured under this policy and used only to improve account and page performance.
Links to external payment providers, identity verification services or other platforms operate under those providers' own policies. We do not control or represent their data practices.
You have real, actionable choices when it comes to the data we hold. You can ask us to send you a full copy of your account record at any time — this includes registration details, transaction history and any identity documents we have on file. If something in your record is wrong, you can ask us to correct it; we will confirm the change once it is made. You can also ask us to restrict how we use your data while a correction or deletion request is being reviewed. Where data processing rests on your consent rather than a regulatory obligation, you can withdraw that consent and we will stop the relevant processing. None of these rights cost anything to exercise. Contact our support team directly through the account dashboard to start any of these requests.
Submit a data access request through support and we will send a copy of what we hold, including account, transaction and identity records.
If your registered name, contact number or email is outdated, raise a correction request. We update the record and confirm the change to you.
Questions about how specific data is used can be sent directly to the support team. You will receive a substantive reply, not an auto-response.
Where no regulatory obligation requires us to keep specific data, you may request deletion. We will advise on what can be removed and what must be retained.
Privacy questions have a direct line. Use the contact paths below to send a data request, raise a concern or ask how a specific piece of your information is being used. Each route connects to an account-aware support team, not a generic helpdesk.
Log in and open the support section to submit a privacy or data request directly tied to your account. This is the quickest route for correction and access requests.
Send a written privacy inquiry to the support address shown in your account settings. Written requests are useful for formal data access or deletion submissions.
Live chat is available from your account page for quicker questions about data use, cookie settings or how to read your transaction history.
Account security and data care are not afterthoughts. Every layer of how we store, access and retain your information is designed around reducing exposure and giving you clear lines of control.
We use session and analytics cookies to keep your login active and to understand how pages perform. You can review cookie categories and adjust your preferences through the cookie settings link in your account.
Your account credentials are stored using one-way encryption. We do not store your raw password, and account access events are logged so you can see where and when your account was opened.
We keep your data for as long as your account is open and for the period required after closure by applicable regulation. Inactive account data is reviewed periodically against current retention rules.
When this policy is updated, the revised version is posted to this page with the effective date noted at the top. Continued use of your account after a change means you have read the updated terms.
Real questions from account holders about how their data is handled, what rights they have, and how to act on them.
We collect your name, email address, contact number and the identity documents needed to verify your account. If you fund through Maya, InstaPay or Bank Transfer, transaction references are also stored against your account record for reconciliation purposes.
Yes. Submit a data access request through the support section in your account dashboard. We will compile your registration details, transaction history and any identity records we hold and send them to you within the timeframe required by applicable law.
Contact support through your account dashboard or by email and describe the inaccuracy. We review the request, update the record if the correction is valid and confirm the change to you. Some fields may require identity re-verification before we can amend them.
We share data only where necessary — for example, with payment processors like Maya or InstaPay to complete transactions, or with identity verification services as required. We do not sell your data or share it with unrelated third parties for marketing purposes.
We retain your data for the period required by applicable regulation following account closure. The exact duration depends on the type of data and the regulatory framework in force. After the retention period ends, we delete or anonymise the relevant records.
Send a deletion request to the support team through your account dashboard or the email address shown in account settings. We will advise which data can be removed immediately and which must be kept to meet regulatory obligations, then confirm when the deletion is complete.