App / Mobile
This page sets out the terms under which nrw play operates for eligible accounts in supported regions, including how we handle your data, your rights under this policy, and how to reach us with questions. Access to the platform depends on local law and is available only where local regulations permit.
Our legal framework covers how we collect, store and use account data submitted during registration, wallet verification and transaction activity. When you connect a Maya wallet, submit an InstaPay transfer or arrange a Bank Transfer, the transaction details you provide are processed under the rules described here. We do not share account or transaction data with unrelated third parties except where required by applicable law or to complete the payment action you initiated. Cookie data collected on our site is used to maintain your session, remember display preferences and support security checks on your account. You can adjust cookie preferences through the settings shown in your account dashboard after login. Data retention periods follow the requirements of applicable law; we keep records for as long as the law of the relevant jurisdiction requires and no longer. Availability of this platform — and the rights and obligations described in this policy — depends on local law and applies only to eligible regions. If you are accessing from a region where the service is not available under local law, these terms do not create any entitlement to access. For any question about how this policy applies to your account, contact our support line directly.
Maya wallet details provided during top-up are processed solely to complete your transaction and verify your account identity as required.
InstaPay transfer references are retained in your transaction record, visible after login, and held for the period required by applicable law.
Bank Transfer details are collected at the point of transaction and stored in your account wallet history in line with our data retention obligations.
Not every aspect of how you use the platform falls under the same rules. The table below separates what this policy governs directly from what sits outside its scope, so you know exactly where to direct a question.
Your login credentials, account settings and session activity are covered by this policy. We are responsible for how that data is stored and protected on our side of the account relationship.
Wallet and payment records — including Maya top-ups, InstaPay transfers and Bank Transfer entries — appear in your account transaction history and are held under the data rules described here.
Editorial copy, game descriptions and lobby content on this site are our own. Accuracy of that content is our responsibility; disputes about it are handled through our support line.
Game studios such as JDB, Habanero, CQ9 and PG Soft supply game content to the lobby. Their own terms govern the game software itself; our policy covers your account activity, not their platforms.
You have practical choices when it comes to the data we hold on your account. Reviewing your records, correcting details that have changed, or raising a question about how your information is used — all of these are things you can do through your account or by contacting support. We do not require a formal written request for routine account corrections; the fields to update your display name, contact email and linked payment details are available in your account settings page after login. For anything that requires our team to act on your behalf — such as requesting a data summary or asking about retention of a specific record — send the request through the support channel, and we will respond through the same route. Where local law gives you specific rights over your data, those rights apply to the extent that the law of your eligible region requires. We do not limit rights that local law grants you.
Your transaction history, account log and wallet entries are visible after login. Check the account dashboard for the current state of your records without contacting support.
Name, contact information and linked payment details can be updated in account settings. Follow the fields and verification steps shown on that page.
If something in this policy is unclear or you want to know how a specific rule applies to your account, send the question through live chat or the support email listed on this page.
For requests that need our team — such as a data summary or correction of a retained record — contact support directly. We respond through the same channel you used.
Bring any policy question or account concern to the channel that suits you. Our support team handles account-specific queries — not just general platform help — so come with your account reference ready and we can address it directly.
Open the chat icon from any page on the site. Use this for immediate account questions, policy clarifications or to start a data request. The current availability window is shown in the chat widget.
For written policy requests — data summaries, correction of retained records, or formal queries — send an email to the address displayed in your account settings under the Help section.
Many policy actions — reviewing transaction records, updating contact details, checking your wallet history — are self-service through your account dashboard after login. Check there before contacting support.
We apply security measures to your account data at rest and in transit. Session authentication, account verification steps and the processes for linking payment methods such as Maya and InstaPay are designed to confirm that actions on your account are authorised by you. Details of the specific controls in place are shown in the security section of your account settings.
Cookies on this site support session management, display preferences and security checks. You can review and adjust your cookie choices through the preferences panel shown in your account after login. We do not use cookies to build advertising profiles.
We keep account and transaction records for the period required by the law of your eligible region. When the retention period ends, records are removed from active systems. The current retention period for your account type is described in the full policy text.
For questions about how your data is used, stored or shared, reach us through live chat or the support email in your account settings. For requests that require us to act on retained records, include your account reference so we can locate the right data.
Routine account detail changes — contact email, linked Maya or InstaPay wallet, display preferences — are self-service in account settings. Changes to retained records or formal data requests go through the support channel and are handled according to applicable law.
These are the questions we get most often about how this policy applies to your account. If your question is not answered here, use live chat or the support email in your account settings.
This policy applies to accounts in eligible regions where access is permitted under local law. Whether your region qualifies depends on local regulations. If you are unsure, check the eligibility information shown during account registration or ask our support team.
When you complete a Maya top-up or InstaPay transfer, we collect the transaction reference and wallet details you submit. These are stored in your account transaction history and retained for the period required by applicable law. We do not share them with unrelated third parties.
Your transaction history, wallet entries and account log are visible in your account dashboard after login. For a summary of data held beyond your dashboard view, send a request through live chat or the support email listed in your account settings.
Yes. Name, contact email and linked payment details can be updated in your account settings page. Follow the fields and verification steps shown there. For corrections to retained records rather than active account fields, contact support with your account reference.
Game content is supplied by studios including JDB, Habanero, CQ9 and PG Soft. Their own terms govern the game software. This policy covers your account activity, data and transactions on our platform — not the internal operations of game studios.
Send the request through live chat or the support email shown in your account settings. Include your account reference and a clear description of the record in question. We respond through the same channel and act in line with the law of your eligible region.